Oakleys commitments to you
Commitments to sellers
The following are a set of principles that defines what Oakleys in Berkhamsted stands for. As a valued customer of Oakleys the service you receive should be to your complete satisfaction and enable you to find the right buyers at the right price to meet your timescale and enable you to move.
Total commitment to you
As a local, independent, Estate Agent the advice you receive will be impartial and knowledgable and the service will be personal to your situation. You'll have complete transparency in your dealings with us and we'll never elaborate on the facts or withhold information from you; we'll keep our promises. You deserve the peace of mind that your home will be sold with integrity, honesty and for the very best price.
'Okay'simply isn't good enough
A high level and quality of staff will always be maintained - nothing less than the best will do. Oakleys will focus on attracting, training and retaining the very best people for the job.
As the customer you come first and the team is empowered to put YOU before anything else.
Personal service to you, and your buyers
Oakleys team members will be friendly, smart, polite and helpful - ensuring that you and your home are always represented in the best possible light.
Keeping you informed
Your calls will be returned as soon as possible.You can also contact us outside office hours so we're there when you need us; our 7 day a week opening means that no marketing opportunity is missed. You'll receive a personal phone call to update you after every viewing and a weekly written report summarising feedback and website enquiries. Everything is documented to ensure a complete record of progress. You'll be kept up-to-date throughout the complete sale and moving process.
Making time for you
We promise to listen and respond to your individual questions and understand your unique needs to make sure you're happy and fully informed about progress and the way forward.
The Selling and Moving Process
Mutually agreed marketing plan
We promise not to overvalue your home to win your business. With Oakleys you can be sure of an accurate appraisal suggesting the right price to sell your property in the timescales you need. You'll be provided with researched market comparable reports to help you understand your home's value. Time will be made to understand your expectations, explain the whole process in detail, agree service levels and a timetable for marketing your property so you know exactly what to expect. This will be set out in your marketing agreement with us.
No minimum term!
There will be no minimum term or notice period on your marketing agreement, which means that you're in complete control of the process and free to leave us at any time.
Making the most of all you've got
Your Free 'Home Presentation' report from a professional interior designer ensures you're getting the maximum value for your home. This service advises you how to show your home to it's full potential - improving saleability and maximizing market value.
Buyers should be fully qualified to make an offer on your home; Oakleys will, on your behalf provide a review where possible from an Independent Financial Advisor to ensure that your buyers are financially able to proceed.
Keeping the sales process on track
Oakleys 'Sales Progressor' increases the chances of a successful conclusion and reduces the risk of your sale falling through. We guarantee to keep the right amount of communication between you, your buyer and all solicitors and Estate Agents involved right through to moving day.
Commitments to buyers
Estate Agents are retained and paid by the house seller however, Oakleys can't serve its 'paying customers' without YOU - the buyer. We're committed to working with you to get you moving in and around the Berkhamsted area. The commitments we make below we hope are unique, and we commit to you to do everything we can to find you the right home at the right price to meet your timescale.
We'll work hard for YOU, the buyer
As a local Independent Estate Agent the advice you receive will be impartial, knowledgable and we'll keep our promises. You can have the peace of mind that we'll work with you with integrity, honesty and without hidden agendas.
'Okay'simply isn't good enough
We will always maintain a high level and quality of staff- nothing less than the best will do. Oakleys are focused on attracting, training and retaining the very best people for the job. Your needs are paramount – and we empower our team to put you before anything else.
Courteous to you
Oakleys staff will be friendly, smart, polite and helpful, ensuring that all your questions can be answered at every stage of the process. Continuous professional development, including weekly training of all staff, keeps our skills and local market knowledge up to date.
Swift and accessible communications
We'll return your calls as soon as possible - we can also be contacted outside office hours. Oakleys are there when you need us – to answer any questions and allay any concerns.
Keeping you informed
Using clearly defined procedures you'll be kept up-to-date throughout your purchase through to the day you move. In addition, Free mortgage advice from Independent financial experts can help you make sense of the latest financing options.
We'll make time for you
Where possible Oakleys staff accompany all viewings seven days a week; our professional insight and local market knowledge can really help you as you visit prospective properties.
We promise to listen and respond to your questions and understand your unique needs to make sure you're happy and kept fully informed.
The Buying and Moving Process
We qualify sellers!
Oakleys trys to ensure that our sellers are well qualified to put their property on the market. Having the sellers commitment means there is less chance of your purchase falling through later in the process.
Friendly and efficient
The office will always be friendly and well organised. Property details will be sent immediately to you by email or post when you request further information and all emails are answered the same day. Your questions are always welcome!
Keeping your purchase on track
Once you've agreed your purchase, Oakleys 'Sales Progressor' increases the chances of a successful move and reduces the risks of your home purchase falling through. We guarantee to keep the right amount of communication between you, your 'Seller' and all solicitors and Estate Agents involved right through to moving day.